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Having trouble with the new SC? READ THIS FIRST. - Printable Version

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Having trouble with the new SC? READ THIS FIRST. - Christie - 01-22-2013 12:14 PM

If you're having problems since the switch over, please try these things first:

Clear Browser Cache
http://kb.siteground.com/How_to_clear_cache_in_Firefox_InternetExplorer_Safari_Opera/

Clear Cookies
http://kb.siteground.com/article/How_to_clear_your_Internet_browser_cookies.html

Flush DNS
http://www.techiecorner.com/35/how-to-flush-dns-cache-in-linux-windows-mac/

If you're still having problems, please provide the following information so we can help you:

Are you using a shortcut? What is the exact shortcut (cut and paste please)

Do you get the same thing if you type http://www.scrappinchat.com in the URL?

What browser are you using?

What error are you seeing?

When was the last time you were able to successfully log in?

What do you see in the address bar? (http://www.scrappinchat.com or ###.###.####.###/forum)